Returns & Exchanges
At Early Settler, we want you to love your new home additions, which is why we offer a flexible return policy for items that are faulty or do not meet your expectations. Please ensure all items are returned in their original packaging and condition within 30 days of purchase.
Initiate Your Request
Contact our Customer Care team or visit your local Early Settler showroom with your proof of purchase to begin the return or exchange process.
Assessment and Approval
Our team will review your request, inspecting the item for any manufacturing defects or transit damage to determine the appropriate remedy.
Pack and Prepare
For online returns, securely repackage your furniture or homewares in their original boxing to ensure they are protected during the return transit.
Refund or Replacement
Once the item is received and processed, we will issue a refund to your original payment method or arrange for a replacement piece to be delivered.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing