Frequently Asked Questions
Everything you need to know about shopping with Early Settler Australia.
What are your delivery options and timeframes?
We offer Australia-wide delivery. Shipping times vary by location: metro areas typically receive orders within 7-14 business days, while regional areas may take longer. You will receive a tracking link once your order leaves our warehouse.
Do you offer 'Click & Collect' services?
Yes, we offer free Click & Collect at most of our store locations. Simply select the 'Pick Up' option at checkout to see if your local store has your items in stock.
What is your return policy for furniture items?
We want you to love your home. If you change your mind, you can return most items within 14 days of delivery, provided they are in original condition. Please note that return shipping costs and a restocking fee may apply.
Do you provide assembly services for your furniture?
Many of our items come flat-packed to ensure safe transport. While we do not offer direct assembly services, we provide comprehensive instructions. For larger items, we recommend professional assembly services like Airtasker.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free payment options including Afterpay and Zip Money.
How do I care for my timber furniture?
To maintain the beauty of your timber pieces, avoid direct sunlight and heat sources. We recommend using a damp cloth for cleaning and applying a high-quality furniture wax or oil every 6-12 months depending on the finish.